At UK Trade & Industry Awards, we carry out numerous checks (see our ‘Ratings Explained’ page for further information).  This guarantees that every customer will have a great experience.

Many businesses can have staff issues and that can lead to a bad experience or there could be something else that you are not happy about; whatever it is, we would like to hear about any customer issues. We can pass these on to the business, and if we receive a number of validated complaints, we will remove or reduce the rating of the business listing.  For serious issues, we will look at removing the business listing from our website.

We will need proof that you were a customer and therefore receipts or invoices will be required before we can investigate any complaints.